Terms & Conditions
Warranty
Warranty, Returns & Cancellation Policy
Effective Date: 14 July 2026
At Coveter Furniture, we are committed to providing high-quality furniture and exceptional customer service. This Warranty, Returns & Cancellation Policy explains the coverage of our warranty, the return process, refund eligibility, and order cancellation terms.
1. Product Warranty
Coveter Furniture offers a 2-Year Limited Warranty from the original date of purchase against manufacturing and workmanship defects.
If your product develops a manufacturing defect during the warranty period, please contact our Customer Support team. After inspection, we may repair or replace the defective product or part at our sole discretion.
Warranty Covers
Bedroom Furniture
Bed frames and wooden structures
Bed slats and support panels
Wardrobe doors, hinges, shelves, and drawer runners
Sliding door mechanisms
Integrated LED lighting (where applicable)
Sofas
Internal wooden or metal frame
Seat and back cushion structure
Seat suspension systems and springs
Recliners
Reclining mechanism
Seat suspension system
Cushion core (manufacturing defects only)
Dining Furniture
Dining table frames
Tabletops
Chair frames
Upholstery defects caused by manufacturing
Mattresses
Manufacturing defects
Exposed or broken springs
Abnormal sagging beyond normal usage
Outdoor Furniture
Selected outdoor furniture is covered by a 6-month, 1-year, or 2-year warranty, depending on the product category.
Warranty coverage is limited to repairs or replacement only. Refunds are not provided under the warranty unless required by applicable law.
2. Warranty Exclusions
The warranty does not cover:
Normal wear and tear
Misuse, abuse, negligence, or accidents
Improper assembly or installation by third parties
Damage caused by pets
Water, fire, or weather damage
Improper cleaning or maintenance
Fading caused by direct sunlight
Scratches, dents, or cosmetic damage occurring after delivery
Unauthorized repairs or modifications
Customers should retain their original invoice or proof of purchase for all warranty claims.
3. Product Care
To maintain warranty coverage:
Follow all care instructions supplied with the product.
Avoid prolonged exposure to direct sunlight.
Keep furniture in a dry indoor environment unless designed for outdoor use.
Use products only for their intended purpose.
Improper use or storage may void the warranty.
4. Returns Policy
We understand that sometimes a return may be necessary.
Furniture
Furniture that has been delivered, assembled, installed, or accepted by the customer cannot be returned unless a manufacturing defect is confirmed during inspection.
Where a manufacturing defect exists, Coveter Furniture may repair or replace the product at its discretion.
Accessories
Accessories may be returned within 14 days of delivery provided they:
Are unused
Remain in their original packaging
Include all accessories and documentation
Are accompanied by the original invoice
5. Non-Returnable Products
The following items cannot be returned once opened or used:
Mattresses
Bedding
Pillows
Comforters
Bed linen
Towels
Bathrobes
Hygiene products
Customized or made-to-order furniture
Clearance and final-sale items
6. Exchanges
Exchanges are only available for products with verified manufacturing defects.
We do not exchange products simply because of:
Colour preference
Size selection
Change of mind
Customers wishing to purchase a different product may place a new order separately.
7. Return Procedure
To request a return:
Contact our Customer Support team.
Provide your order number and proof of purchase.
Include photographs if the product is damaged or defective.
Wait for return authorization before shipping or arranging collection.
Unauthorized returns may not be accepted.
8. Refunds
Approved refunds are processed to the original payment method.
Refund processing generally takes 7–14 business days, depending on your payment provider or financial institution.
Shipping and delivery charges are generally non-refundable unless the return is due to our error.
9. Order Cancellation
Orders may be cancelled before dispatch by contacting Customer Support.
Once an order has been dispatched, cancellation may no longer be possible.
Coveter Furniture reserves the right to cancel an order where:
The item is unavailable.
Payment authorization cannot be completed.
Pricing errors occur.
Shipping restrictions apply.
Fraudulent activity is suspected.
Other unforeseen circumstances prevent order fulfilment.
If an order is cancelled by Coveter Furniture, any payment received will be refunded promptly.
10. Product Disclaimer
Natural materials such as wood, marble, stone, leather, and fabric may vary in:
Colour
Grain
Texture
Veining
Pattern
These natural variations are characteristics of the material and are not manufacturing defects.
11. Installation & Delivery Disclaimer
Our installation team is responsible only for assembling products purchased from Coveter Furniture.
Unless specifically included in your order, our team does not perform:
Wall drilling
Electrical work
Hanging mirrors or artwork
Installation of wall-mounted accessories
Customers requesting additional services do so entirely at their own risk.
12. Customer Responsibilities
Before delivery, customers should:
Ensure sufficient access for delivery.
Remove fragile or valuable items from the installation area.
Protect flooring and surrounding surfaces where necessary.
Coveter Furniture is not responsible for incidental damage resulting from unsuitable access conditions.
13. Limitation of Liability
To the fullest extent permitted by law, Coveter Furniture shall not be liable for indirect, incidental, consequential, or special damages arising from the use of its products.
Our maximum liability shall not exceed the original purchase price of the affected product.
14. Contact Us
For warranty claims, returns, exchanges, or cancellations, please contact:
Coveter Furniture
Email: info@coveter.ae
We appreciate your trust in Coveter Furniture and remain committed to providing quality products and outstanding customer service.
