Privacy Policy

Effective Date: 1 July 2026

At Coveter Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, interact with our services, or communicate with us.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. General Terms

This website is owned and operated by Coveter Furniture.

Protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, process, store, and protect your personal information.

We may update this Privacy Policy from time to time to comply with applicable laws, regulations, or changes in our business operations. Any updates will be published on this page and become effective immediately upon posting.

2. Our Commitment to Your Privacy

We are committed to keeping your personal information secure and confidential. Your information is collected only for legitimate business purposes and processed in accordance with applicable privacy laws.

We will never sell your personal information and will only disclose it where necessary or as required by law.

3. Information We Collect

We may collect personal information when you:

• Visit our website.

• Contact our customer support team.

• Submit an enquiry or request a quotation.

• Place an order.

• Subscribe to newsletters or promotional communications.

• Participate in surveys, promotions, or events.

The information we may collect includes:

• Full Name

• Contact Number

• Email Address

• Billing and Delivery Address

• Location Information

• Date of Birth (where applicable)

• Nationality (where applicable)

• Information provided through enquiries or customer support

• Images or documents voluntarily submitted

• IP Address

• Browser and Device Information

• Cookies and Website Usage Data

4. How We Use Your Information

We use your personal information to:

Marketing Communications

With your consent, we may send you promotional offers, product updates, newsletters, and special offers through email, SMS, phone calls, or other communication channels. You may unsubscribe at any time.

Customer Support

We use your information to respond to enquiries, process requests, provide after-sales support, and improve customer service.

Website Improvement

Your information helps us:

• Improve website functionality

• Enhance user experience

• Personalize website content

• Improve website security

• Analyze website performance

Orders and Services

We use your information to:

• Process and deliver orders

• Arrange delivery and installation services

• Verify customer identity

• Process returns, exchanges, and warranty claims

Promotions and Events

Your information may be used to administer promotions, competitions, giveaways, and events, including contacting winners and delivering prizes.

5. Data Retention and Disposal

Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws.

Disposal

Once your personal information is no longer required, we securely destroy or permanently delete it. Printed records are securely shredded, while electronic records are permanently erased using industry-standard methods.

6. Sharing Your Personal Information

We may share your information with:

• Trusted logistics and delivery partners

• Payment processing providers

• IT and website service providers

• Professional advisers where necessary

• Government or regulatory authorities when legally required

We do not sell or rent your personal information to third parties.

7. Third-Party Service Providers

We may engage trusted third-party service providers to perform services on our behalf. These providers are required to maintain the confidentiality and security of your personal information and may only use it for the agreed services.

8. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Withdraw consent for marketing communications

We may request proof of identity before processing any request.

9. Security of Your Information

We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Analyze website traffic

• Improve website performance

• Provide personalized content and promotions

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Coveter Furniture

Customer Support

Email: info@coveter.ae

Coveter Furniture is committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and in accordance with applicable laws and regulations.