Returns & Refunds
Returns & Refund Policy
Effective Date: 14 July 2026
At Coveter Furniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Period
Our return policy is valid for 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we may not be able to offer a refund or exchange.
Return Eligibility
To qualify for a return, your item must:
Be unused and in its original condition.
Be returned in its original packaging with all accessories, manuals, and labels included.
Be accompanied by the original receipt or proof of purchase.
Please do not return products directly to the manufacturer unless instructed by our customer support team.
Non-Returnable Items
The following items are not eligible for return or refund:
Customized or made-to-order furniture.
Clearance, sale, or promotional items (unless defective).
Gift cards.
Downloadable digital products or software.
Items damaged due to misuse, negligence, or improper handling after delivery.
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting our customer support team with:
Your order number.
Photographs of the product and packaging.
A brief description of the issue.
After inspection, we will arrange a replacement, repair, or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank, as refunds can take several business days to appear.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied.
To request an exchange, please contact our customer support team before returning the item. Our team will provide return instructions and assist you throughout the process.
Gift Purchases
If an item was purchased as a gift and shipped directly to you, any approved refund may be issued as store credit or a gift voucher, where applicable.
If the gift was shipped to the purchaser first, any approved refund will be processed to the original purchaser.
Return Shipping
Unless the return is due to our error (such as receiving a defective or incorrect item), customers are responsible for return shipping costs.
Shipping charges are non-refundable unless otherwise required by applicable law.
For high-value items, we recommend using a trackable shipping service and purchasing shipping insurance. Coveter Furniture is not responsible for returned items lost or damaged during transit.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us:
Coveter Furniture
Email: info@coveter.ae
We appreciate your trust in Coveter Furniture and are committed to providing high-quality products and excellent customer service.
